About Us
Customer
Happiness Charter
Happiness Charter
The Purpose of the SCTDA Customer Happiness Charter is to follow effective and efficient planning, design, development, implementation and improvement of a code which is based on customer focused guiding principles.
Scope: Implementation of SCTDA customer happiness charter to achieve customer satisfaction of provided services
Our Promise to You
- You will receive high quality service and fair treatment.
- We will cater to your needs professionally and to the best of our ability by qualified and trained employees.
- We will provide you with accurate information and error-free service.
- We will provide you with a multi-channel service and methods of payment and ensure we serve at your convenience.
- We will attend to your request in a timely manner.
- We are committed towards maintaining the privacy and confidentiality of your information and data.
Your Promise to Us
- Appreciate our employees’ efforts and treat them with mutual respect.
- Provide all documents, information and data required accurately and in full to complete the transaction.
- Inform us if there is a modification in the required data accurately and in full to complete the transaction.
- Respond in a timely manner to queries from our employees to ensure timely service and quality.
Limitations on the promise communicated to the customers
- Due to emergencies, natural disasters, severe weather conditions, or holidays we may not be able to meet your promise.