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You @Sharjah Training Program

 

Course Objectives:

  • Uplift Sharjah hotel front liners’ capabilities in guest service, communication and sales
  • Raise Sharjah hotels’ competitive advantage through improved standards of service and knowledge
  • Focus on reputation management and its role in building tourism capacity
  • Understand the substantial insight & importance of their individual roles within their organizations 

Course Content:

  • Hospitality Guest Service
  • Communication Basics
  • Selling Hospitality Services
  • Reputation Management

Target Audience:

  • Frontline Staff of Hotels & Hotel Apartment 

Course Material:

  • Brief presentations by the instructor.
  • Group debriefs
  • Individual & team exercises
  • Behavior modelling & role plays
  • Case studies related to Sharjah
  • Video films
  • Questionnaires & learning instruments
  • Action plan
  • Workbook and Handouts
  • Games

Expected Outcome:

  • The course would provide attendees with an overview of the hospitality service culture, communication basics, conflict resolution and sales
  • Develop the listening and questioning skills needed in dealing with guests
  • Learn that a guest complaint is an advantage not a liability
  • Learn to make every guest touch-point a special interaction

 

 

 

 

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