Page 59 - SCCI Annual Report 2021 English NEW
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Developing Standards of Quality The SCTDA appreciates the importance of the successful implementation of the occupational health and safety system, quality management and customer satisfaction system, environmental management system, and sustainable events management system. It is also committed to continuous improvement of its processes and According to its quality standards, SCTDA is committed to a group of procedures including continuous inspection processes, procedures to ensure their alignment with international standards. ■ ISO 9001:2015 (Quality) ■ ISO 10001:2018 (Customer Satisfaction) ■ ISO 14001:2015 (Environment) ■ ISO 45001:2018 (Occupational Health and Safety) inspection and field visits, measuring guest experiences, and preventive measures in wedding halls and hotel establishments. ANNUAL REPORT Activity No. No. of completed guides 3 No. of circulars 11 Inspection processes (classification) 148 Inspection visits to hotel facilities (precautionary measures) 273 Reports on guest experiences 12 Field visits to inspect desert tour vehicles 243 Desert tour vehicle permits 25 Initial approvals for licensing a new hotel facility 6 Initial approvals for renewing the license of a hotel facility 86 Initial approvals for licensing a tourism company 58 Other initial approvals 32 57
